FAQs
How can I contact you?
You can contact us by sending an email to rockshop.es@gmail.com. We will respond to your inquiry as soon as possible.
Where are your products shipped from?
Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.
Can I get a refund on my products?
Yes, we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please contact us at rockshop.es@gmail.com to initiate the return process.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you about the approval of your refund. If approved, the refund will be processed within 10 business days and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
What items are not eligible for return?
Certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. Additionally, sale items and gift cards are non-returnable. If you have any questions about the eligibility of your item, please contact us for further assistance.
How do I exchange an item?
If you would like to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. Once your return is accepted, you can place a new order for the desired item.
What is the European Union 14-day cooling off period?
If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. Please provide the receipt or proof of purchase when initiating the return.
Do you offer international shipping?
Yes, we offer international shipping to most countries. However, please note that shipping times and fees may vary depending on the destination. You can contact us for more information about international shipping options.
What should I do if I receive a defective or damaged item?
If you receive a defective, damaged, or incorrect item, please inspect your order upon receipt and contact us immediately. We will evaluate the issue and make it right by providing a replacement or issuing a refund, depending on the circumstances.